Lead Processing Specialist.

Accountabilities

• Monitor processor performance regularly, identify areas for improvement, and provide coaching, feedback, and training to strengthen individual and team results.

• Support a positive and sustainable employee experience by encouraging engagement, accountability, collaboration, and professional development.

• Serve as a day-to-day leader within the team and act as the first point of contact for employee questions, escalations, and operational issues.

• Collect, review, and communicate daily performance metrics to support operational visibility and informed decision-making.

• Respond to client, customer, and internal inquiries related to processing activities in a professional, accurate, and timely manner.

• Investigate and resolve escalated inquiries from other departments, ensuring appropriate follow-up and communication.

• Provide recommendations to leadership on opportunities to improve operational procedures, workflows, and processing efficiency.

• Participate in planning and strategy sessions and contribute to continuous improvement initiatives.

• Coordinate with external vendors and subcontractors when required to support processing operations.

• Take ownership of assigned internal projects and additional operational tasks as needed.

• Oversee team and office operations in the Supervisor's absence, helping maintain continuity and consistent service delivery.

• Perform event processing duties when necessary to support workload requirements and team objectives.

• Demonstrate leadership through sound judgment, professionalism, customer focus, and alignment with organizational values.

Requirements:

• High school diploma or GED required; college education or equivalent professional experience preferred.

• Demonstrated leadership potential, with the ability to guide colleagues, provide constructive feedback, and contribute to a positive team environment.

• Strong problem-solving and analytical skills, with the ability to assess situations and make sound decisions quickly.

• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate effectively with different teams and levels of leadership.

• Proven ability to manage multiple tasks, prioritize competing demands, and meet deadlines with a strong sense of urgency.

• Ability to work independently while contributing effectively as part of a collaborative team.

• Professional and adaptable approach, with strong interpersonal skills and the ability to work constructively with diverse groups of people.

• Strong organizational, decision-making, and conflict-management skills.

• Exceptional customer-service mindset and willingness to support both internal stakeholders and external customers.

• High attention to detail and commitment to delivering accurate, high-quality work while maintaining productivity.

• Ability to thrive in a fast-paced operational environment and adapt to changing priorities.

• Advanced computer skills, particularly with Microsoft Office 365 and reporting databases.

• Commitment to accountability, integrity, continuous improvement, collaboration, and developing others.

Benefits:

• Remote work opportunity based in California.

• Opportunity to develop frontline leadership and team management skills.

• Exposure to operational planning, performance reporting, and continuous improvement initiatives.

• Collaboration with internal departments, external vendors, and subcontractor partners.

• Opportunity to contribute to customer-focused government solutions operations.

• Salary, healthcare coverage, retirement plans, paid time off, and other benefits were not specified in the provided job description.