You will play a key role in delivering a seamless onboarding experience for our customers by ensuring all change of supply activities are completed accurately, efficiently, and without exception. Success in this role will be driven through strong collaboration at key customer handover stages, thorough pre-registration checks of industry data, and the effective setup of customer and business billing arrangements to support a positive first billing experience.
Alongside your onboarding responsibilities, you will provide technical expertise and operational support to the Onboarding Team Leader, contributing to training, reporting, and workload management activities. You will also act as a deputy for the Team Leader on technical initiatives, helping to drive projects forward and ensuring timely and effective communication of progress and outcomes.
What skills/experience do I need to be successful?
A strong understanding of the Onboarding process from end-to-end;
relevant industry experience or knowledge;
A strong understanding of the Customer Journey across Operations;
Good all round industry knowledge.
What sets us apart?
Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.