The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.
Essential Responsibilities:
- Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
- Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
- Coordinate pre-appointment and follow-up visits as directed by the clinical team.
- Contact patients to confirm appointments and provide preparation and follow-up instructions.
- Clearly communicate preparation instructions, financial expectations, and appointment timelines.
- Address patient questions and concerns in a professional and compassionate manner.
- Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
- Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
- Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
- Monitor and reorder supplies as needed to support daily operations.
- Assist patients at check-in and check-out when necessary.
- Support administrative projects and provide coverage during absences or high-volume periods.
- Participate in regular staff meetings and training sessions.
- Perform other duties and responsibilities assigned by management.
Requirements
Qualifications & Experience:
- 2-3 Years Administrative or Front Desk Experience Required
- High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
- Previous experience in dental or healthcare scheduling preferred.
- Strong organizational and multitasking skills.
- Excellent communication and patient service skills.
- Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.