Your mission
Servus und hallo bei uns hier bei Sungrow! We're thrilled to introduce a key role as a trusted technical partner for distributors, installers, and end users. You will help make sure our customers get responsive, practical, and high-quality support for Sungrow solutions.
Curious what this is all about? Let's dive right in:
- Manage technical requests from distributors, installers, and end users through hotline and ticketing systems.
- Diagnose product and system issues remotely and coordinate effective solutions with our internal technical teams.
- Deliver technical training sessions on Sungrow PV and ESS solutions for distributors and installers.
- Support on-site troubleshooting and customer visits together with local and regional colleagues when needed.
- Create and maintain FAQs, technical guidance, training content, and knowledge-base materials.
- Prepare regular service reports and share insights on recurring issues, product performance, and customer needs.
Your profile
All right, all right, that was intriguing, wasn't it? Now, to fit this role and be happy in it for a long time, your ideal background should look a lot like this:
- Bachelor's degree or higher in Electrical Engineering, Electronics, Power Systems, or a comparable field.
- At least three years of experience in after-sales, technical support, field service, O&M, or a similar technical role.
- Good knowledge of PV, ESS, inverters, power electronics, and electrical troubleshooting.
- Experience with ticketing systems, technical documentation, and customer-facing communication.
- A proactive, independent, and solution-oriented approach with strong attention to detail.
- German and English C1; Chinese or another European language is a plus.
- Willingness to travel occasionally.
Why us?
Join our Service team and work at the heart of how customers experience Sungrow. You will:
- Work with greentech solutions, from PV inverters to energy storage, in a fast-growing, international industry.
- Collaborate closely with technical experts across EMEA and with colleagues at our Munich HQ.
- Grow your expertise through hands-on exposure to real customer cases and regular product training.
- Make a visible difference by helping distributors and installers succeed with our solutions.