๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฎ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฐ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฎ๐ฑ-๐ฐ๐ฑ ๐๐ฃ๐)
Experience: 12+ yrs
Location: Gurgaon, Haryana, India, Noida, Uttar Pradesh, India
As a Benefits Administration Operations Manager, you will lead the end-to-end management of employee benefits programs, ensuring seamless delivery and compliance with US regulatory requirements. You will design and implement efficient processes that enhance member experience, optimize costs, and support the businessโs strategic objectives. Collaborating with crossโfunctional teams, you will continuously evaluate program effectiveness and drive initiatives that align with organizational goals while maintaining a high level of service quality. Your role will involve handsโon oversight of both internal and thirdโparty relations, problem resolution, and data integrity for the benefits ecosystem.
Requirements
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
โข Oversee daily benefits administration operations for US employees, including enrollment, changes, and terminations.
โข Develop and maintain SOPs for benefits processes, ensuring compliance with federal and state regulations such as ERISA, ACA, and COBRA.
โข Coordinate with external vendors (insurance carriers, HRIS, payroll) to ensure accurate and timely data exchange.
โข Manage data integrity, audit trails, and reporting for benefits enrollment, claims, and utilization.
โข Lead benefit education initiatives, including communication of plan details, changes, and enrollment cycles.
โข Analyze cost and service metrics to recommend process improvements and negotiate vendor pricing.
โข Resolve employee benefit inquiries and escalations with prompt, accurate responses.
โข Conduct periodic reviews of the benefits portfolio to align with business strategy and market trends.
โข Collaborate with finance to manage budget forecasting, cost analysis, and ROI reporting for benefit offerings.
โข Ensure continuous compliance with legal and regulatory changes affecting US benefits and lead audit preparations.
๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐ฌ๐ผ๐ ๐ฎ ๐๐ฟ๐ฒ๐ฎ๐ ๐๐ถ๐
โข 12+ years of progressive experience in benefits administration within a large, multiโstate US organization.
โข Deep knowledge of US benefits laws and regulations, including ERISA, ACA, and COBRA.
โข Proven track record of building and optimizing benefits processes and systems.
โข Strong analytical skills with proficiency in HRIS platforms and data reporting tools.
โข Excellent communication and stakeholder management abilities, capable of training and influencing internal and external parties.
โข Demonstrated experience managing vendor relationships and negotiating favorable terms.
โข Capable of leading crossโfunctional projects with tight deadlines and budget constraints.
โข Accredited certifications in benefits (e.g., CPP, GBS) or equivalent advanced HR education.
โข Adaptability to rapidly changing regulatory environments and a proactive approach to compliance.
โข Resultsโfocused mindset with a commitment to continuous improvement and operational excellence.