This role is for one of Weekday’s clients
Min Experience: 10+ years
Location: India
JobType: full-time
We are seeking an accomplished Vice President – Operations to lead the overall operational performance across Accounting, Tax, Payroll, Compliance, and CFO Services. This is a strategic leadership role focused on building scalable operating systems, strengthening service delivery, improving productivity and quality, developing operational talent, and driving technology-enabled transformation.
The ideal candidate will bring extensive operational leadership experience and a strong understanding of finance and accounting services, preferably within a US accounting, tax, payroll, compliance, outsourcing, Business Process Outsourcing (BPO), Client Accounting Services (CAS), or professional services environment.
The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and Technology teams, and Client Success and Sales teams to translate business objectives into effective operational strategies and execution plans.
Requirements
Key Responsibilities
Operations Strategy and Service Delivery
- Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
- Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
- Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
- Identify operational gaps and drive improvements in client experience and overall business performance.
Process Optimization and Technology Transformation
- Drive process automation and operational transformation in collaboration with Product and Technology teams.
- Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
- Establish and strengthen quality-control frameworks, operational controls, and compliance processes.
People and Performance Management
- Build, lead, and develop high-performing operations teams, managers, and functional leaders.
- Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
- Lead workforce planning and operational readiness to support business growth and seasonal demand.
- Foster a culture of accountability, continuous improvement, and operational excellence.
Cross-Functional Collaboration
- Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
- Ensure operational capabilities and resources are aligned with business priorities.
- Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.
Required Qualifications and Experience
- Master's degree in Accounting, Finance, Business Administration, or a related field.
- CA, CPA, CMA, or an equivalent professional qualification is preferred.
- 10+ years of progressive professional experience, including significant experience in operations leadership.
- Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
- Candidates with Big Four experience are preferred.
- Strong understanding of US accounting, taxation, payroll, and compliance operations.
- Experience managing US-based clients or US-focused service delivery teams.
- Demonstrated ability to scale operations within a high-growth organization.
- Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
- Experience partnering with Product and Technology teams to automate operational workflows.
- Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.
Must-Have Skills
- Operations Strategy
- Service Delivery
- Process Automation
- People Leadership
- Performance Management
- Workforce Planning
- Quality Management
- US Accounting and Taxation
- Payroll Operations
- Compliance
Good-to-Have Skills
- QuickBooks
- Gusto
- ADP
- Avalara
- Experience in accounting services, finance outsourcing, BPO, CAS, or professional services.
Benefits and Perks
- Opportunity to shape the operations function of a rapidly growing accounting and financial services organization.
- Work at the intersection of Accounting, Tax, Compliance, and Technology.
- Direct exposure to US businesses and the North American market.
- Significant ownership and autonomy in building scalable operational processes.
- Opportunity to work closely with the founding leadership team and influence the organization's growth strategy.