Looking to build your career in litigated claims?
Join us as a Small Claims File Handler and gain hands-on experience managing your own portfolio of litigated small claims.
With support from an experienced lead handler, you’ll handle quantum and liability matters, develop your technical knowledge and use your negotiation skills to achieve effective settlements.
A great opportunity to learn, develop and take your claims career to the next level.
- Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
- Delivery of agreed performance targets and quality standards
- Analysis of the available evidence to create an initial case strategy on liability and quantum.
- Undertake effective telephone discussions and negotiations with the client, Claimant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
- Proofing witnesses, assessing their evidence and drafting statements.
- Drafting of Court document and complying with all Court deadlines are met.
- Instructing, briefing and liaising with Counsel.
- Guiding the Claimant through the litigation process where required and setting expectations.
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Delegation of tasks where available and appropriate to other members of the team
- Dealing with correspondence and telephone calls within strict service level agreements,
- Delegation of tasks where appropriate to other members of the team
- Updating reports upon receipt of evidence as required.
- Adhering to Client Guidelines
- That they receive up to date and accurate information about progress when requested
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
Working Hours
Monday-Friday 9am-5pm with 1 hour unpaid for lunch.
The role is working in the Bolton office.
Monday-Friday 9am-5pm with 1 hour unpaid for lunch.
The role is working in the Bolton office.
- Established experience in law through further education or experience
- File handling experience within a law practice or Insurer
- Good understanding of the high way code and basic road traffic act principles
- Ability to plan and prioritise workloads
- Efficient in a process driven environment
- Drive to achieve to take development opportunities when they arise with a positive attitude
- Excellent listening and verbal communication skills
- Excellent written communication skills and the ability to compose professional written communications
- Ability to follow instruction with attention to detail
- Ability to recognise when sensitivity and tact are required
- Effectively work within a team
- Basic knowledge of the Court Practice Rules
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation