Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role Data entry assistants are responsible for either leading a small group of data entry clerks or performing quality check on the processed data and participating in the system output design & the analysis of system change requirements. Data entry is also their partially routine. Roles and Responsibilities Lead and manage operational teams to deliver quality services and achieve business objectives. Ensure service standards, productivity, and quality targets are consistently met. Oversee data processing activities, policy inquiries, and operational controls. Support UAT activities for system enhancements and new product initiatives. Collaborate with business units and stakeholders to drive service and process improvements. Foster a customer-focused, collaborative, and high-performing team culture. Provide coaching, guidance, and development opportunities to team members. Build effective stakeholder relationships and support operational governance. Minimum Job Requirements Bachelor's degree or equivalent relevant experience. Relevant experience in operations, customer service, insurance, financial services, or related fields. Experience leading or coaching teams in a service-oriented environment. Strong communication, stakeholder management, and presentation skills. Demonstrated leadership, people development, and operational management capabilities. Strong analytical, problem-solving, and process improvement skills. Customer-focused mindset with attention to quality and service excellence. Proficiency in English and Cantonese. Relevant professional qualifications are an advantage but not required. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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