Role summary
Owns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness.
Key responsibilities
- Audit receiving, storage, picking, packing and shipping processes against SOPs.
- Track quality metrics and errors; publish results to operations leadership.
- Lead root-cause analysis and corrective and preventive actions for errors and complaints.
- Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents.
- Maintain controlled SOPs, work instructions and training records.
- Prepare quality data for QMRs and for customer and internal audits.
- Supervise quality staff and coach operators on quality standards.
Program specifics
- Serial-number accuracy for Revenue Fulfillment and RMA shipments.
- RMA Operations: inspection, non-conformance and disposition quality for returned units.
- ESD-safe handling and packaging standards for high-value hardware.
- Audit readiness across all client buildings.
Qualifications
- College degree preferred; quality certification a plus (for example, internal auditor or Six Sigma).
- Quality experience in distribution or manufacturing, including supervision [Confirm years].
- Root-cause and corrective-action methods; strong Excel and reporting.
- Able to coach and influence across EI and agency teams.
Physical / work environment
Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.
Special requirements
Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus