The Cartage Agent is responsible for tactical execution of all cartage-related operations within the district. This role supports cross-product consolidations, deliveries, pickups, and appointment management for import, domestic, and export shipments. The position works closely with warehouse operations, product teams, and service providers to drive on-time performance, shipment visibility, cost control, and a high standard of internal and external customer service.
Tasks
- Support district pickup and delivery operations across all applicable products.
- Coordinate daily dispatching, route execution, and pickup or delivery appointments.
- Proactively communicate with product teams, warehouse teams, and service providers regarding shipment status, issues, and priorities.
- Monitor district cartage KPIs such as on-time performance, service quality, and operational execution.
- Act as liaison between Expeditors operations and cartage providers to resolve exceptions quickly and maintain service continuity.
- Manage diversions to outside carriers when needed and communicate impacts clearly.
- Document and communicate accessorial charges and support cost control efforts.
- Prepare periodic operational reports for branch or district leadership.
- Partner with warehouse operations to align dock activity, freight readiness, and daily execution.
- Serve as an escalation point for local pickup and delivery issues and communicate resolution plans.
- Contribute ideas that improve quality of service, provider performance, and profitability.
- Demonstrate integrity, pride, and professionalism in all interactions.
- +2 years of transportation, local pickup and delivery, distribution, or related logistics experience preferred.
- Effective interpersonal skills with the ability to listen, understand, and communicate clearly and concisely.
- Strong problem-solving, facilitation, and exception management skills.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- High attention to detail and consistent follow-through on tasks.
- Drive for continuous improvement and ability to highlight the value of strong service provider and branch partnerships.
- Fluent in English and French. Dutch is an asset.
- Able to work in 2 shifts (Monday till Friday 6AM-2PM / 11AM-19PM)
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus