Key Deliverables
• Proactively monitor the following key metrics to achieve the expected results:
• Drive District and Department Excellence: All categories and departments above 90%, including:
- Employee Satisfaction
- Timely & Valuable Performance Reviews every 12 months.
- Timely one on one for all employees
- All team members to complete 52 hour training per year (4.33 per month).
- All team members to complete all mandatory training timely.
- Operation Efficiency
- Freight Arrival logged within 2 hours of arrival.
- Arrive to Reconcile - 24 hours
- Reconcile to Put Away - 24 hours.
- Requested Ship to Actual Ship - 48 hours.
- Cycle Count Accuracy - Accuracy at 95 or above.
- All required MAS event codes are entered timely and also accurately to ensure Data Integrity and accurate timing reports.
- Parcel
• Freight arrived to Entrada Log – 2 Hrs.
- LTL /FTL
• Freight arrived to Entrada Log – 2 Hrs.
- Loading
• Work order ready to load complete – 2 Hours
Administration and Personnel Management
• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factor
• Ensure all needs and tools required are available for the Department to be successful in all areas.
•Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Ensure that team members meets their work schedules.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Guide them and support them through their personal goals.
• Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented for self and the team.
• Escalate problems or concerns to Supervisor and/or Operations Manager.
• Monitor and maintain low levels of supplemental hours.
• Assist team members in problem solving and provide guidance in ways of improving performance.
Operations
• Actively report to Supervisor inconsistencies in the processes.
• Monitor workload and ensure proper work distribution.
• Manage, prevent, and resolve inventory, OSD, process and customer exceptions.
• Assigns duties and examines work ensuring compliance to policies and procedures.
• Perform all operations in compliance with the Expeditors Operational Process Standards.
• Lead the team to ensure compliance with internal policies and local regulations.
• Support the entire warehouse team and provide coverage in other areas as needed.
Operations & Compliance
• Monitor service execution within the Distribution department, leading and assisting our relentless pursuit of efficiency and operational excellence:
• Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance, escalating issues with supervisor so the root cause can be identified and issues are resolved proactively.
• Understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins.
• Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.
• Ensure proper use of all Expeditor systems and tools.
• Make certain that files are logged correctly and timely with proper codes, trace types and events.
• Ensure that all correspondence within business unit is handled timely and professionally.
• Make sure the team is using approved service providers.
Finance
• Understand and comply with all our policies, including the credit policy.
• Ensure the team is aware of the rates for each account and align providers to the scope of service required by the customer.
Security, Health and Safety
• Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the work place as well as any incident or accident.
Qualifications
To be the most effective in this position we are looking for the following skills and experience:
• Education (preferred level): Associates Degree in Business Administration or other related education; or equivalent of education and experience.
• 1-2 years as leading teams. (preferred)
• Ability to learn and apply global logistics industry processes and procedures.
• Customer Satisfaction oriented.
• Strong interpersonal skills, ability to communicate at all levels written and oral communication.
• Ability to relate and influence employees at all levels.
• Strong time management skills and attention to detail.
• Problem solving skills.
• Ability to multitask.
• Ability to complete work within standard procedures, guidelines and office policies.
•Self-driven personality and good business sense are expected.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• English and Spanish fluency.
• Always exemplify our culture
All your information will be kept confidential according to EEO guidelines.