Role purpose
To sell YOUI insurance products to customers who enquire online or are transferred via digital channels, by delivering excellent customer experience and meeting sales targets.
Clients will start quotes online and you will need to complete the quote with the client over the phone and sell the policy to them with the trust you have built with the client and the rapport you have shared with them.
What will you do?
- Sales and Client Service is where the action is! You will…
- Engage with inbound internet leads and warm digital enquiries
- Conduct needs analysis and provide tailored insurance quotes
- Explain policy benefits, exclusions, and premiums clearly
- Close sales while meeting compliance and quality standards
- Meet or exceed sales, quality, and conversion targets
- Build rapport and deliver a customer-centric experience
What will you get in return?
- Basic Salary + incentives!
- A winning, fun and inclusive company culture that embraces diversity.
- Great Rewards and Recognition programs.
- Benefits (Medical Aid, Pension fund, Group life and Disability benefits)
- Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
- Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
- Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
- A chance to give back (Staff Helping SA OUT volunteer program)
- Fully paid induction and comprehensive 6-week training program to equip you with the necessary skills and knowledge.
- Supportive and collaborative team environment.
- Casual dress work environment and much more….
Education
Completed Matric or National Senior Certificate – minimum requirement
Experience
2 years corporate sales experience – advantageous
2 years insurance sales experience – advantageous
Key competencies
- Customer centricity
- Resilience and persistence
- Strong listening and questioning skills
- Time management
- Ethical selling behaviour
KPIs often measured:
- Sales conversion rate
- Policies sold
- Quality scores
- Compliance adherence
- Customer experience metrics
The YOUI Internet Sales Advisor will report directly to the Team Manager and will work closely with the wider sales team.
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.