What you’ll be doing:
- Welcoming late-arriving guests and providing a warm farewell to early departures.
- Ensuring the smooth and efficient operation on the hotel overnight, maintaining exceptional guest service and the safety and security of the property.
- Taking initiative to create positive and memorable guest experiences through every interaction.
- Completing the nightly audit process, including reconciliations, reporting, and preparation of end-of-day documentation.
- Preparing and distributing overnight reports to relevant departments to support operational readiness.
- Managing reservations, guest accounts, and in-hour guest information, ensuring all records are accurate and up to date.
- Delivering efficient check-in and check-out experiences while responding to guest enquiries professionally and promptly.
- Monitoring the safety and security of guests, team members, and hotel assets throughout the night.
- Anticipating and responding to guest requests, ensuring a seamless and personalised experience.
- Working independently overnight whilst confidently managing issues and making sound decisions when required.
The must-haves:
- A natural night owl who enjoys working as part of a team while confidently managing overnight operations
- Exceptional customer service & communication skills, with a genuine passion for creating memorable guest experiences
- Strong time management and organisational skills, with the ability to work independently and prioritise effectively
- A hands-on team player with a positive can-do attitude and willingness to support the wider hotel team
- The confidence to build rapport quickly and engage positively with guests from all walks of life
- Proven initiative and a willingness to take ownership, solve problems, and adapt to changing priorities
- A sound understanding of financial and accounting processes, with experience reconciling transactions and preparing reports
- Excellent attention to detail and the ability to manage multiple tasks whilst maintaining accuracy
- Previous experience with Opera Cloud or a similar Property Management System is highly regarded
- Availability to work overnight shifts (11.00 pm to 7.00 am), including weekdays, weekends and public holidays
In return we will offer you…
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
- An opportunity to be part of a fun and supportive team who love what they do!