Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: Hong Kong, HK – Dedicated Onsite
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Systems Engineer to join our growing Support team in Hong Kong. This is a hands-on, client-facing technical role responsible for providing dedicated onsite IT support, systems administration, troubleshooting, and infrastructure support within an assigned Atlas Technica client environment.
The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users and helping maintain the technology environment they rely on each day. This individual will work closely with Systems Engineers, Senior Systems Engineers, Client Technology Managers, and other technical teams to resolve support requests, escalate complex issues, and deliver a high-quality client experience.
The successful candidate will combine strong technical troubleshooting skills with excellent communication, ownership, organization, and a customer-first approach. This position requires full-time, in-person support at the assigned client location in Hong Kong.
Position Responsibilities:
- Provide dedicated onsite IT support and technical assistance to users within the assigned client environment
- Manage and resolve support requests through the organization’s ticketing system
- Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
- Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
- Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues
- Support endpoint protection, threat-management, and other security technologies within the client environment
- Identify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolution
- Maintain accurate ticket notes, technical documentation, procedures, asset information, and client-environment records
- Follow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control procedures
- Communicate proactively with users, Client Technology Managers, and technical teams regarding issue status, risks, resolution, and follow-up
- Participate in onsite infrastructure initiatives, deployments, upgrades, and project-related work as required
Requirements:
- 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, infrastructure support, or a related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
- Strong troubleshooting, analytical, documentation, and problem-solving skills
- Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
- Ability to work effectively both independently and collaboratively within a fast-paced technical support environment
- Ability to work full-time onsite at the assigned client location in Hong Kong
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to approximately 23 kg (50 lbs), sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required
Desirable Qualities:
- Experience working within a Managed Service Provider or other multi-client IT services environment, particularly using ConnectWise or similar service-management platforms
- Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ
- Exposure to Microsoft Azure, AWS, or other public-cloud environments
- Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies
- Experience supporting Citrix XenApp or similar virtual application technologies
- Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar technologies
- Experience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.