City/State: Nyack, New York Department: Highland Multi Specialty Clinic Work Shift: Day Work Days: MON-FRI, VARIED HOURS Scheduled Hours: Day Scheduled Daily Hours: 8.5 HOURS Scheduled Weekly Hours: 40 Hourly Rate/Range: N/a For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary Create a customer friendly environment utilizing exemplary customer service skills; greet patients upon entry to medical office, obtain all pertinent demographic information from patients and family members; schedule and verify appointments. Supports the practice answering a multi-line phone system. Assist in creating and maintaining electronic medical records. Responsible for registration, verification of insurances including Medicare and Medicaid, and collection of co-payments. Responsible for setting up patient charts and pre-registration prior to appointment and ensuring charts are complete with necessary paperwork. Scan and copy pertinent information into patients' charts. Performs various administrative functions in support of the medical office. Essential Functions Answer heavy phone volume. Meet and greet patients, family members and all visitors. Schedule and confirm appointments within the EMR System. Schedule procedures and/or surgeries as necessary. Verify insurance eligibility coverage, benefits and co-payments. Confirm patient’s identification and demographics at each visit. Update patient demographic and insurance information in electronic health record as needed. Collect deductibles, co-payments and/or other outstanding balances. Enter charges from super-bill/encounter form into electronic practice management system. Reconcile front desk charges and payments. Relay messages to physicians, physician extender(s) and/or other staff. Relay messages to patients when requested by the physicians. Assist with filing and copying charts and documents, as needed. Assist with bringing charts to and from the front desk. Order and stock supplies. Prepare new patient charts. May be assigned to work at other offices as needed for coverage purposes Perform all other duties as assigned Demonstrates adherence to Highland Medical, P.C. Standards: A. Organizational Working Together Demonstrates the ability to work together with employees Demonstrates courtesy and respect in all customer interactions Demonstrates a positive spirit of service Empowerment Demonstrates use of self-directed communication and decision-making Demonstrates effective problem-solving skills Demonstrates accountability for own words and actions at all times Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner Communication Demonstrates positive communication in all interactions Demonstrates professionalism and courtesy in all interactions Appearance Demonstrates personal pride in appearance Demonstrates compliance with dress code Demonstrates assistance in maintaining a clean, clutter-free environment Responsiveness Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker Demonstrates effective problem-solving to point of resolution for customer Excellence in Service Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements Demonstrates positive outcomes in all aspects of job requirements Qualifications High School Required 1-3 years Work experience in a hospital setting or medical office Preferred General understanding of office procedures, billing, and insurance carriers (Medium proficiency) Highland Medical, P.C. is an equal employment opportunity employer. Highland Medical, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Highland Medical could be your perfect match. As part of the Highland Medical, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment. Team members benefit from: Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members Just 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City. While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County. Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families. Whether you’re growing your family and looking for good schools and family-friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need.

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