We are looking for an experienced Technical Lead – Microsoft Dynamics 365 CRM to lead the technical design, development, customization, and implementation of enterprise CRM solutions. The ideal candidate will have extensive hands-on experience with Microsoft Dynamics 365, strong expertise in the Microsoft technology stack, and proven leadership capabilities in managing development teams and delivering complex CRM projects.
Key Responsibilities
- Lead and mentor a team of Dynamics 365 CRM developers, providing technical guidance and ensuring high-quality deliverables.
- Design and oversee the architecture and implementation of scalable Microsoft Dynamics 365 CRM solutions.
- Lead CRM customization, configuration, and development activities based on business requirements.
- Develop and review custom plugins, custom workflow activities, and business logic using C# and .NET.
- Oversee client-side development and customization using JavaScript and TypeScript.
- Design and manage integrations between Dynamics 365 CRM and external enterprise systems using REST APIs and Microsoft Dataverse APIs.
- Lead the implementation of Power Platform solutions, including Power Apps and Power Automate.
- Define technical standards, coding guidelines, and best practices across the development team.
- Conduct code reviews, troubleshoot complex technical issues, and ensure optimal application performance.
- Oversee solution architecture, technical documentation, testing, deployment, and release management.
- Manage environment configurations and solution migration across development, testing, and production environments.
- Collaborate with business analysts, functional consultants, solution architects, and stakeholders to translate business requirements into technical solutions.
- Identify technical risks and provide recommendations to improve system scalability, security, and maintainability.
- Ensure adherence to Microsoft Dynamics 365 development standards and security best practices.
Technical Requirements
- 8–10 years of professional experience in software development, with strong expertise in Microsoft Dynamics 365 CRM.
- Extensive hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE).
- Strong knowledge of Dynamics 365 architecture, customization, and configuration.
- Expert-level programming skills in C# and .NET.
- Extensive experience developing plugins, custom workflow activities, and custom business logic.
- Strong proficiency in JavaScript and TypeScript for client-side customization.
- Deep understanding of Microsoft Dataverse, Dynamics 365 Web API, and RESTful APIs.
- Experience designing and implementing complex enterprise integrations.
- Strong knowledge of Power Platform, including Power Apps and Power Automate.
- Experience with FetchXML, QueryExpression, and SQL.
- Strong understanding of CRM security models, security roles, business units, and access management.
- Experience with Azure services, Azure Functions, and cloud-based integrations.
- Hands-on experience with Azure DevOps, Git, CI/CD pipelines, and automated deployments.
- Strong understanding of solution architecture, design patterns, performance optimization, and application security.
Technical Leadership Requirements
- Proven experience leading and mentoring Dynamics 365 development teams.
- Ability to define technical architecture and make critical technical decisions.
- Experience managing development activities, task allocation, and technical delivery.
- Strong experience conducting code reviews and enforcing development standards.
- Ability to communicate technical concepts effectively to technical and non-technical stakeholders.
- Experience working with Agile/Scrum methodologies.
- Ability to manage multiple priorities and ensure timely project delivery.
Preferred Qualifications
- Microsoft Dynamics 365 certifications.
- Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.
- Experience with Power Pages and Power BI.
- Knowledge of Azure integration services and Microsoft cloud architecture.
- Experience with enterprise-level CRM implementations and digital transformation projects.