As a Receptionist Intern at La Residencia, a Belmond Hotel, you will be responsible for ensuring and achieving guest satisfaction, whilst collaborating in all reception activities and providing a high service, following the Leading Quality Assurance Standards.
What will you learn?
- To collaborate in check-in of the guests that arrives to the hotel and escorts them to the room, following the internal procedures and standards.
- To collaborate in check-out of the guests, providing the correct bill following the internal procedures and standards.
- To take care of the guests’ complaints and make sure that all complaints are resolved according to guests’ satisfaction.
- To report the situations to the HOD and to the Glitch Report.
- To have an efficient contact and assists the guests according to their individual needs and expectations.
- To make sure that there is an effective communication with reservations, concierge, housekeeping and other departments, in order to organise the guest stay according to their needs and requests.
- To make sure that the credit policy is strictly followed.
- To operate with the OPERA PMS Computer System.
- To collaborate with all administrative tasks of the department.
- To answer phone calls and make reservations for rooms, restaurants, excursions, etc.
At Belmond, we believe in nurturing your career while ensuring that every guest encounters an exceptional stay. By joining our internship program, you will have the opportunity to redefine luxury travel and gain valuable practical experience in your desired field. We are looking for dynamic individuals who are enthusiastic about crafting incomparable travel experiences.
Requirements
What You Bring:
- Currently studying towards a hospitality related degree.
- 5-6 months of internship.
- Advanced in English.
- Team player.
- Willingness to learn.
- In order to be eligible, you must be a current student and a citizen of one of the member states of the European Union.
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Allowance is provided.
- Meals are provided.
- Accommodation.
About Us
La Residencia, a Belmond Hotel, is a culture-filled oasis in Mallorca’s charming artist enclave of Deià, perched between the UNESCO World Heritage Tramuntana Mountains and the Mediterranean. Individual rooms and suites are arranged across several honey-coloured buildings. Art classes, donkey treks and a celebrated spa are among the tranquil pleasures on offer to our guests. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
La Residencia, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.