As a Train Manager at Venice Simplon-Orient-Express, a Belmond Train you are part of a team that crafts a truly memorable environment for all guests.
In this role, you will contribute to providing guests with unforgettable luxury experiences and cabin services. If you're looking to develop your skills and be part of the future of luxury, this is your moment.
The Train Manager is responsible for ensuring full compliance with railway Health & Safety standards and Belmond policies, while overseeing the delivery of an exceptional 5-star onboard guest experience. The role also encompasses leading and managing the onboard team, fostering a positive working environment, and overseeing the preparation, management and control of the departmental budget
Main Duties and Responsibilities
- Working closely with the Senior Train & Operations manager and Deputy General manager on strategic planning and implementing innovations (new destinations and / or new services offered).
- Collaborating with the HR Department to recruit the seasonal on-board team
- Ensuring that all on-board staff participates in all required Belmond & Venice Simplon-Orient-Express trainings, especially related to compliance, HACCP & railways Health & Safety standards.
- Managing all staff administrative requirements with the collaboration of Human Resources (including preparing yearly departmental payroll budget and controlling monthly forecast to remain within approved budget).
- Controlling on-board sales and collecting monies at end of journey.
- Participating in monthly P&L reviews and implementing corrective action as required.
- Ensuring that all team performs & complies with Belmond & Venice Simplon-Orient-Express standards at all time.
- Ensuring that all team members receive the appropriate training as per their position and their job description and monitoring staff performance and well-being.
- Providing each on-board team member / Head of Departments with the necessary information to performs their duty to the guest expectations.
- Controlling that the train is equipped with all its Health & safety equipment prior to the start of the journey.
- Ensuring that the train has been loaded with all the required supplies & equipment as per the Venice Simplon-Orient-Express standards for the length of its journey
- Monitoring the train timetable while in route, reporting on regular basis to operation team progress, to ensure station arrival time and if major discrepancy occurs, to ensure that a contingency plan is implemented ahead of time.
- Implementing Belmond Crisis Management plan and Business Continuity plan as required.
- Welcoming guests on-board and maintain constant guest relation during the journey.
- Completing all reporting with 24hours of the end of the journey.
- Implementing quality assurance and Belmond KPI’s.
- Implementing the Belmond philosophy of Plastic Free Campaign & Sustainability: working with suppliers and on-board team to minimize the use of packaging and single use item.
Requirements
• Several years’ experience in Hospitality at luxury level in management role
• Strong knowledge of front office, housekeeping and F&B operations, with an understanding of their day-to-day management and operational requirements
• Flexibility to work varying hours, including weekends and holidays
• Excellent self-organization and time management skills
• Excellent Leadership Skills
• Travelling extensively across Europe
• Fluency in English and working proficiency in French or Italian
• European or Swiss passport
Benefits
BELMOND AND YOU
By joining Belmond, you become part of a global family. We ask you to embrace Belmond's values, follow our guidelines, and embody the spirit of our group.
In return, we are committed to ensuring that our employees enjoy unforgettable experiences just as much as our guests.
Benefits include the Discovering Belmond program, which offers team members complimentary stays, subject to availability, at Belmond properties, discounted rates on our trains, cruises, and safaris, as well as food and beverage discounts.
Team members also benefit from comprehensive health and life insurance coverage and unlimited access to world-class learning platforms, empowering them to continuously develop new skills and advance their careers.