Community Manager - Citizen
Salem. OR
Who we are:
CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.
With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.
About this role:
The Community Manager, under the supervision of the Regional Manager, is responsible for all operational aspects of an income-producing property. This includes personnel management, leasing oversight, community maintenance, compliance with State and federal laws, fiscal responsibility, marketing, and resident relations.
Hourly pay range:
$33.00 - $34.00 DOE
- Enjoy the opportunity to earn additional income through leasing bonuses at the property listed above!
What you’ll do - Includes but are not limited to:
Administrative
- Develop a cohesive on-site team that reflects the organization's professionalism and quality.
- Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
- Enforce move-in/move-out protocols, including comprehensive inspections.
- Ensure timely submission of payroll and maintain accurate records.
Financial Management
- Oversee rent collection and manage delinquent accounts, adhering to legal requirements under State landlord-tenant laws.
- Complete daily bank deposits and maintain compliance with accounting procedures.
- Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
Marketing and Leasing
- Promote available units through approved advertising platforms and in-person showings.
- Maintain accurate leasing records and ensure all agreements comply with Fair Housing regulations.
- Analyze market trends to adjust pricing and marketing strategies as needed.
- Support resident retention efforts through timely renewals and community engagement activities.
Leadership
- Hire, train, and evaluate on-site staff while fostering a supportive work environment.
- Provide clear guidance and tools for the team to excel in their roles.
- Address and resolve employee and operational concerns promptly and professionally.
Resident and Community Relations
- Respond to resident concerns with professionalism, empathy, and adherence to Fair Housing laws.
- Ensure all resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.
- Maintain a safe, well-maintained community and uphold resident satisfaction.
Compliance
- Ensure adherence to applicable State laws, including Fair Housing, ADA, and safety standards.
- Regularly review and update policies and procedures to reflect legal and operational requirements.
Qualifications and Experience
- High school diploma or equivalent required; a college degree or related coursework is preferred.
- Minimum of two years of property management experience or equivalent combination of education and experience required.
- Proficiency in Microsoft Office (Word, Excel) and property management software.
- Strong problem-solving, leadership, and customer service skills.
- Ability to maintain confidentiality, professionalism, and neutrality in all interactions.
- Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.
Who you are:
- Focused with high attention to detail
- Curious and proactive
- Growth-oriented and well-organized
- Disciplined and self sufficient
- A strong communicator
- Tech savvy
What’s in it for you:
We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:
- Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
- Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
- Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
- Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
- Work Model – Strong support for a work-life balance while keeping you connected and engaged.
- Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.
CloudTen Residential is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.