JLL empowers you to shape a brighter way. Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This role will have a primary focus on client customer service. This role will manage and maintain overall site service, performance, processes, and quality standards for services which may include but is not limited to janitorial, pest control, PPM service, uniforms, and vending. This role will strive towards innovation of services offered, assist with lowering cost of delivery, and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience. Responsibilities · Directly manage resolve problems associated with 3rd party soft service providers including but not limited to janitorial, pest control, waste management, uniforms, and vending. · Interface with the site Property Manager to ensure acceptable service levels are maintained for services such as food service, landscaping, fitness center, and parking. · Support office renovation project. · Support budget and spend management and provide financial reporting as required. · Assist in vendor contract development and procure goods and services through JLL and Client systems. · Manage JLL and Client requisitions and POs and receipt invoices upon delivery or completion of work. · Ensure client satisfaction through leadership, responsiveness and creativity that develops and maintains a positive relationship. · Act as an interface with client, visitors and guests. Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus. · Support requests associated with audits. · Assist Account Director with tactical planning for the facilities team’s goals and objectives. · Utilize the site CMMS system and assist with the coordination, scheduling, receipt, and dispatch of maintenance activities to technical staff, vendors or other services providers. · Provide support for meetings and conference rooms as needed and directed. · Provide facility specific support and assistance as needed or requested. · Ensure delivery of committed services and overall satisfaction with JLL performance. · Ensure appropriate follow up with customers. · Seek to continuously improve processes, systems and overall client satisfaction. · Provide direction/information to vendors, facilities staff and service providers. as required, to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed. · Ensure all supply orders are placed in a timely manner and that building pantries are stocked daily. · Any and all other tasks and duties assigned. Skills/Qualifications · Education - Minimum of a high school diploma · Experience – 3-4 years’ experience · Must be proficient in basic computer application software such as MS Office, Outlook, etc. · Financial acumen to manage budgets for projects and operations · Must be a team player and committed to working in a quality environment · Strong organizational and analytical skills · Ability to multi-task and work both in a team and independently · Ability to function effectively in a dynamic work environment Location: On-site –Beijing, CHN Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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