We're Hiring | Customer Account Manager
We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.
This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.
What you'll be doing:
- Managing and developing relationships with an existing portfolio of customers.
- Handling quotations, pricing, contract changes and renewals.
- Driving customer retention and identifying opportunities for account growth.
- Leading regular customer reviews and following up on agreed actions.
- Staying close to customer needs, identifying potential risks and addressing concerns early.
- Working alongside technical and service delivery teams to ensure customers receive the right support.
- Identifying additional services and opportunities within existing accounts.
Requirements
- Experience in account management, customer success or a similar commercial role.
- Confidence handling pricing, quotations and renewal conversations.
- Strong communication and relationship-building skills.
- Excellent organisation and the ability to manage multiple customer accounts.
- A proactive approach and a genuine sense of ownership.
- Comfortable working alongside technical teams in an IT services environmen