About the Role
We are looking for a hands-on Network Engineer to manage and maintain network infrastructure across multiple customer environments. The role involves supporting multi-site businesses with branch offices, warehouses, and distribution facilities where reliable network connectivity is critical to daily operations.
You will be responsible for managing network infrastructure, firewalls, VPNs, switching, wireless networks, virtualization platforms, and serve;r connectivity. The position also involves troubleshooting technical issues, executing infrastructure projects, coordinating with vendors, and maintaining network security and documentation.
This is a hands-on technical role requiring strong networking fundamentals, independent problem-solving abilities, and experience supporting multiple customer environments, preferably within a Managed Service Provider (MSP).
Key Responsibilities:
1. Network Operations and Monitoring
- Perform daily network health checks and monitor network dashboards for connectivity issues, WAN outages, DNS misconfigurations, IP conflicts, and hardware alerts.
- Monitor and respond to alerts through network monitoring and remote management platforms.
- Troubleshoot internet connectivity, Wi-Fi, LAN, and branch network performance issues.
- Maintain and update firmware across network infrastructure.
- Configure monitoring and alerting systems to ensure network incidents are identified and addressed promptly.
2. Firewalls, Routing, and VPN
- Administer Cisco Meraki MX appliances across multiple customer locations.
- Configure and manage VLANs, DHCP scopes, reservations, firewall rules, NAT, port forwarding, traffic shaping, and uplink preferences.
- Build and maintain Meraki AutoVPN connections between branch locations.
- Manage Meraki vMX deployments in Microsoft Azure, including Azure route tables.
- Configure and troubleshoot remote access VPN solutions using Cisco Secure Client (AnyConnect).
- Implement Microsoft Entra ID SAML authentication, certificates, and DNS failover for VPN connectivity.
- Troubleshoot VPN connectivity and authentication issues.
3. Switching and Wireless Infrastructure
- Configure and manage VLANs, trunk ports, and network profiles across Meraki and Ubiquiti UniFi switches.
- Manage UniFi controllers, wireless access points, SSIDs, mesh configurations, and point-to-point wireless bridges.
- Configure voice VLANs, DHCP reservations, and network segmentation for phones, payment terminals, and security cameras.
- Troubleshoot switching, wireless connectivity, and network performance issues.
4. Datacenter and Virtualization
- Maintain and monitor colocation datacenter infrastructure, including UPS systems, hardware health, and WAN failover.
- Administer VMware ESXi and Microsoft Hyper-V environments.
- Manage virtual switches, port groups, snapshots, datastore capacity, and virtual machine deployments.
- Manage Dell server hardware through iDRAC, including firmware, BIOS, RAID configurations, and drive replacements.
5. Backup and Disaster Recovery
- Monitor server backup status and troubleshoot failed backup jobs.
- Coordinate with third-party backup providers to resolve backup connectivity and service issues.
- Coordinate data restoration activities and disaster recovery testing.
- Configure isolated network environments for testing restored systems.
6. Systems Administration and Support
- Support Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and domain controllers.
- Perform basic Linux administration across Red Hat Enterprise Linux (RHEL) and Ubuntu environments.
- Assist with server migrations, storage management, LVM volume capacity, and SSH connectivity.
- Troubleshoot application connectivity, printing, and endpoint network issues.
- Manage endpoint monitoring, patching, and software deployment through Datto RMM.
- Provision new PCs using ImmyBot and manage mobile devices through Meraki Systems Manager.
7. Security and Endpoint Protection
- Monitor and investigate security alerts through MDR, EDR, and antivirus platforms.
- Triage security detections from Blackpoint Cyber, Datto EDR, RocketCyber, and SaaS Alerts.
- Investigate Microsoft 365 security events, including suspicious inbox rules, unfamiliar MFA devices, and impossible travel alerts.
- Maintain network scanning agents and assist with security monitoring across customer environments.
8. Projects and Vendor Coordination
- Plan and execute branch network cutovers, new-site deployments, ISP migrations, and datacenter infrastructure projects.
- Coordinate with internet service providers, network vendors, hardware suppliers, and onsite cabling contractors.
- Work with technical support teams and vendors to resolve complex infrastructure issues.
- Maintain accurate network configurations, technical documentation, and change records.
- Ensure all infrastructure changes are properly tested and documented.
Requirements
Required Qualifications
- 3+ years of experience in network administration or network engineering.
- Previous experience working in a Managed Service Provider (MSP) environment or supporting multiple customer environments is strongly preferred.
- Strong hands-on experience with Cisco Meraki infrastructure, including MX, MS, MR, and Systems Manager.
- Solid understanding of TCP/IP, subnetting, routing, NAT, DNS, DHCP, and 802.1Q VLAN trunking.
- Experience configuring and troubleshooting Meraki AutoVPN, firewall policies, and remote access VPNs.
- Experience with Cisco Secure Client (AnyConnect) and Microsoft Entra ID SAML authentication.
- Hands-on experience with Ubiquiti UniFi switches, wireless access points, controllers, and gateways.
- Experience with VMware ESXi and Microsoft Hyper-V virtualization platforms.
- Knowledge of Dell server hardware and iDRAC management.
- Working knowledge of Windows Server, Active Directory, Group Policy, and basic Linux administration.
- Strong troubleshooting and analytical skills.
- Excellent communication skills and the ability to support non-technical users remotely.
- Ability to work independently, manage priorities, and take ownership of technical issues until resolution.
Preferred Qualifications
- Certifications such as CCNA, Meraki CMNA, or CompTIA Network+.
- Experience with Microsoft Azure networking, Meraki vMX, and Azure route tables.
- Knowledge of VoIP networking, voice VLANs, and Quality of Service (QoS).
- Experience with backup and disaster recovery solutions such as Datto or Veeam.
- Exposure to Red Hat Enterprise Linux (RHEL) and Ubuntu environments.
- Experience with Microsoft 365 administration and security platforms.
- Familiarity with Blackpoint Cyber, Datto EDR, RocketCyber, and SaaS Alerts.
- Experience with Autotask, Datto RMM, ImmyBot, and IT Glue.
- Exposure to ERP systems, distribution environments, or multi-branch business infrastructure.