Customer, Escalation and Warehouse Coordination
- Serve as the main warehouse point of contact for Transcon, Exports, Distribution, GNS and Cartage teams.
- Monitor shared inboxes, workboards and other operational communication channels throughout the day.
- Acknowledge, investigate, coordinate and follow through on escalations involving inbound freight, outbound freight, customer requests, damages, holds, returns, shortages and service exceptions.
- Provide accurate and timely updates to internal teams, customers, service providers and warehouse leadership.
- Coordinate information between the dispatch office, warehouse employees, product teams and leadership to support timely freight movement.
- Assign or communicate warehouse tasks and required paperwork to the appropriate warehouse staff.
- Escalate urgent, unresolved, safety, security or compliance concerns to management, when necessary.
- Maintain organized electronic and physical files so operational documentation remains complete and audit ready.
- Monitor reports and recurring issues, identify follow-up needs and support process improvement.
- Perform accurate and timely data entry in applicable operational systems.
- Assist warehouse leadership with special projects, audit preparation, reporting and other duties as assigned.
Exports Responsibilities
- Act as the escalation point of contact for the dispatch office when a new truck is docked at a warehouse door.
- Coordinate outbound requests, returns, freight moving to third parties, hot shipment requests and screening needs.
- Follow up on emails related to receiving and screening cargo.
- Complete spot checklists with photographs in e.doc, confirming the correct destination, address and initial labels.
- Scan and maintain completed spot checklists.
- Provide truck departure updates using the daily line-up.
- Coordinate Logan transfer truck communication and KALE airline appointment bookings for transfer freight.
- Maintain ULD counts and distribute required updates.
- Send IL build updates three times per week on Monday, Thursday and Friday.
- Maintain inventory reports, spot-check records and on-hand freight reporting.
- Respond to GNS requests regarding warehouse staging locations.
- Track airline departures through close of business and follow up on exceptions to confirm freight departed timely.
- Maintain Export documentation, including seal logs and supporting records.
Transcon Responsibilities
- Complete the designated 06:00-07:00 Transcon administrative and reporting activities.
- Maintain Transcon return reports and related exception records.
- Complete inbound and outbound dock checks.
- Maintain damaged, hold and return inventory reports.
- Coordinate customer scan requests.
- Process shipment requests, including carrier assignments and supporting paperwork.
- Respond to and coordinate hot shipment escalations.
GNS & Cartage Responsibilities
- Print and organize dedicated cartage delivery orders.
- Scan dedicated cartage proof of delivery documents from the prior day.
- Process inbound GNS trucks in TWMS.
- Review inbound GNS truck load quality and update GNS arrival times.
- Send load-quality photographs to the JFK team when required.
- Communicate appointments or hold delivery orders to TCS Inbound.
- File GNS exceptions and supporting documentation.
Distribution Responsibilities
- Support Distribution with inventory reporting, order or shipment inquiries, and inbound and outbound warehouse escalations.
- Maintain accurate inventory records and assist with research involving damages, holds, returns, shortages or discrepancies.
- Coordinate with warehouse staff and Distribution teams to confirm status, location and next steps for freight.
- Organize and file Distribution reports and supporting documents.
- Communicate service impacts and unresolved inventory or shipment exceptions to the appropriate stakeholders.
Physical Demands
- Use standard office equipment, including a computer, keyboard, mouse, phone and copy/scan equipment.
- Work primarily at a computer workstation located within the warehouse.
- Access warehouse areas to visually verify freight, documentation, staging locations, labels or shipment status as needed.
- Comply with all required warehouse safety and personal protective equipment requirements.
- High School Degree or equivalent required
- Passed background check
- Must be 18 years of age or older
- Must be legally authorized to work in the United States and not require future employment visa sponsorship
- Good computer skills, including Microsoft Outlook, Word, Excel and familiarity with PowerPoint
- Ability to learn and use warehouse and transportation management systems
- Fluent in English, both written and verbal
- Excellent written, verbal and interpersonal communication skills
- Ability to multitask and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational, filing, follow-up and recordkeeping skills
- Analytical with strong attention to detail and problem-solving ability
- Ability to work independently and in a collaborative team environment
- Ability to communicate professionally with customers, service providers, office teams and warehouse employees
- Comfortable working in an active warehouse environment while performing primarily computer-based responsibilities
- Must have the ability to work overtime in support of department needs
- Global logistics, warehouse, transportation or distribution experience preferred
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Base Pay Range $28.00 - $34.00 per hour, based on experience