Sibylline is seeking an Operator to support the client’s 24/7 global security operations. Reporting to the Supervisor, the successful candidate will support 24/7 physical security operations through alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities.
This role is ideal for candidates interested in building a career in physical security operations, emergency response coordination, and security technology management. The successful candidate will help ensure the safety and security of personnel, facilities, visitors, and operations.
This is an on-site role at the client’s Los Angeles office. This role requires you to work 5x8-hour shifts, rotating early, late, and nights, including weekends, with flexibility to cover gaps as needed.
Responsibilities
- Respond promptly to alarms, incidents, notifications, and service requests.
- Monitor and manage access control, CCTV, alarm systems, and communications platforms.
- Create, modify, and deactivate badges, and support access management.
- Receive, document, categorize, escalate, and close security incidents.
- Dispatch security personnel, facilities personnel, and emergency responders as required.
- Support emergency communications and incident notifications.
- Respond to Jira tickets, calls, emails, and other customer service requests.
- Maintain accurate records, reports, and audit trails.
- Participate in training, exercises, and continuous improvement initiatives.
Requirements
- Excellent customer service, communication, and multitasking skills.
- Ability to assess information, follow procedures, and make sound decisions.
- Basic understanding of security operations, dispatch, access control, or CCTV systems preferred.
- Comfortable operating in a fast-paced 24/7 environment.
- Knowledge of Microsoft Office and security technology platforms preferred.
- High school diploma required; college degree preferred.
- 1-3 years of customer service, operations, security, emergency response, or related experience preferred.
- Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms preferred.
This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, video phone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.
Benefits
- Salary Range: $64,00-80,000
- 401(k) up to 5% matching
- Medical/Dental/Vision
- Basic Life and AD&D Insurance
- Long Term/Short Term Disability
- PTO: 160 hours (20 days) accrued per year
- Sick: 9 days front-loaded
- 11 Federal Holidays, with the day back in lieu, if worked
- 3 Bereavement days
- Employee Assistance Program and Employee Discount Program
Interview Process
- Initial call with our Talent Acquisition team member
- Panel interview with some of the team members and hiring managers at Sibylline
- Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you meet some of the requirements and can offer a unique perspective for this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.