YouTube Community Specialist - Online Education
Study.com is the leading educational website with lessons, courses and practice for students, teachers, and adult learners.
Project Description
We are seeking a proactive Community Engagement Specialist (YouTube) to support Study.com's YouTube community engagement strategy. In this role, you will help build meaningful conversations, respond to viewer questions, and share helpful educational information across our handled YouTube channels. Your contributions should be informative, conversational, and genuinely useful to viewers, helping audiences discover relevant Study.com resources when appropriate.
This is a fully remote, online contractor position. All work is paid hourly, with a cap of 10 hours per week.
Responsibilities:
- Participate in relevant YouTube discussions by sharing helpful insights, asking thoughtful questions, and contributing meaningful responses that encourage constructive conversations.
- Respond to viewer questions, feedback, and existing comment threads with relevant and informative answers.
- Follow weekly video priorities and communication guidelines established by the Channel Manager.
- Identify recurring viewer questions, emerging discussion topics, audience concerns, and opportunities for additional engagement or future content.
- Brand Safety and Escalation: Flag promotional/competitor mentions, misinformation, sensitive discussions, and potentially inappropriate comments to the Channel Manager for review.
- Follow YouTube's Community Guidelines and company policies.
Requirements:
- Strong written English communication skills, with the ability to write naturally, clearly, and conversationally.
- Familiarity with YouTube's community features, comment sections, and general platform practices.
- Experience in social media engagement and online community management is a plus.
- Ability to communicate educational topics in an approachable and easy-to-understand manner.
- Familiarity with, or willingness to learn, U.S. degree-transfer topics, including CLEP, DSST, credit-by-exam, competency-based education programs, and TOEFL test preparation.
- High attention to detail and the ability to follow engagement schedules, content guidelines, and brand messaging standards.
- Comfortable working independently in a remote environment with asynchronous communication and activity reporting.
- Good judgment when handling sensitive conversations, negative feedback, and questions requiring escalation.
- Ability to represent a brand accurately and professionally without misrepresenting company policies, accreditation, or educational outcomes.
Additional Preferred Skills:
Not required, but prior social/community account management is a plus.
What We Offer:
- Reliable Payments: You'll receive payments twice a month and automated invoicing for your work.
- Remote Work: This is a fully online contracted work-from-home opportunity.
- Flexibility: Work when you want, where you want, and select projects that most interest you.
- Support: Our supportive staff is available answer your questions and help you get up and running.
The Contract Process
- Complete the application and submit with your resume.
- Applications are approved and contracts sent on Wednesdays.
- Submit the contract within the 5-day signing window.
- The following Wednesday, you’ll receive onboarding instructions.
You can view a step-by-step overview of the contract process here: How to Become a Freelancer with Study.com
About Study.com
The mission of Study.com is to make education accessible, and over the last two decades we’ve become the leading online education platform, delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.
We help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility.
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