OVERVIEW
TransPerfect Legal is a division of TransPerfect, the world's largest privately held language services and technology company. Our legal division partners with law firms, corporate legal departments, and litigation support teams to deliver cutting-edge solutions that drive results. We are looking for a Sales Operations & AI Automation Specialist who sits at the intersection of legal industry knowledge, sales operations, and emerging technology. This is not a traditional sales ops role; we want someone who is genuinely excited about leveraging AI and automation tools to modernize how we operate and go to market. You will work directly alongside sales leadership and cross-functional teams to eliminate inefficiencies, automate repetitive workflows, and build scalable processes that directly contribute to TransPerfect Legal's growing market share.
At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. All departments offer career growth and development that can combine your skills, interests, and experience, and we encourage our employees to have a continuous dialogue with management about growth opportunities throughout their tenure with the company.
DESCRIPTION
AI & Process Automation
o Identify manual workflows and build AI-driven automation solutions to improve team efficiency
o Leverage AI tools to accelerate RFP responses, security questionnaires, and internal reporting
CRM Data Integrity & Analytics
o Own data quality standards in Salesforce and resolve issues through manual review and automated detection workflows
o Partner with BI teams to build Tableau dashboards that provide sales leadership with real-time operational visibility
Conflict Review & Compliance
o Manage the legal conflict review process and enhance automated conflict-checking workflows to reduce manual review time
CLE Program Management
o Support administration of the Continuing Legal Education (CLE) program, including tracking, reporting, and compliance
Cross-Functional Collaboration
o Align processes across Sales, Marketing, and Operations teams while developing standardized workflow playbooks
Administrative & Operational Support
o Handle applications, certifications, and recurring administrative tasks with a focus on automation
REQUIRED SKILLS
Bachelors Degree
Genuine interest in AI tools and emerging technology
Strong understanding of CRM data management
Strong Writing Skills and familiarity with MS Office
Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical stakeholders
Highly organized, self-directed, and comfortable operating in a fast-paced environment
Ambitious and motivated, with the ability to learn quickly
DESIRED SKILLS AND EXPERIENCE
Salesforce experience
Previous experience in a data analysis or sales operations role
Basic to intermediate coding or scripting ability
Experience with Tableau or similar data visualization tool