Intake care representative The job profile for this position is Intake Care Representative, which is a Band 1 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Job description You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary: You analyse requests for medical treatments and hospitalizations. You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information. You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment. All our clients and medical providers are internationally located. Therefore, you manage the English language well, both spoken and written. Maintain all necessary information regarding the hospitalizations in an internal database Translate and interpret medical and other relevant documents for case analysis Work independently and effectively to communicate to internal and external customers by telephone and e-mail Maintain accurate workflow and process documentation following outlined processes Competencies Customer-focused: works efficiently with internal partners to find best solutions for customers. Skilled decision-maker takes the right action on dedicated files based on available information Accuracy: ensures concise and correct information is being delivered Disciplined: follows procedures, agreements and document flows correctly. Efficiency: able to strike the right balance between quality and quantity Team-player enjoys working as part of a team and building internal networks Ready to work on weekends and 24x7 shifts Computer-literate: quick to learn International in-house systems and use current office applications Education*: Graduate (Any) - Any Preferably, medical, Paramedical, Pharmacy or Nursing. Experience Range*: Minimum 1 year of experience in healthcare services or processing of healthcare insurance Pre-Authorization or claims Foundational Skills* - Expertise in international insurance claims Pre-auth processing Work Timings*: 24/7 Job Location*: Bengaluru (Bangalore) Cigna Healthcare never asks candidates for payment or course enrolment as part of hiring. Always verify job opportunities through our official Careers page. Learn more about recruitment fraud. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Intake care representative - Cigna Healthcare.

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