We are looking for a Senior Production Support Team Lead (Control-M & Operations) to join a critical production operations team responsible for ensuring the stability, availability, and performance of business-critical applications and infrastructure. This is a hands-on leadership role for an experienced professional with strong expertise in production support, batch scheduling, monitoring, incident management, and operational excellence.
Key Responsibilities:
- Lead and support production operations activities, ensuring high availability and reliability of critical services.
- Manage and optimize batch scheduling processes using Control-M.
- Provide Level 2 production support and ensure operational continuity across business applications and platforms.
- Monitor production environments, identify operational risks, and proactively resolve incidents and performance issues.
- Troubleshoot batch failures, application issues, infrastructure incidents, and service degradations.
- Coordinate production activities and support operational changes, releases, and maintenance interventions.
- Manage file transfer processes and ensure the successful execution of scheduled workloads.
- Maintain technical documentation, operational procedures, and CMDB records.
- Collaborate with infrastructure, development, security, and business teams to ensure service quality and continuous improvement.
- Contribute to automation initiatives, operational efficiency improvements, and DevOps practices.
- Support team coordination, workload distribution, knowledge sharing, and operational governance.
- Strong experience in Production Support, IT Operations, or Application Support environments.
- Proven experience leading and coordinating technical teams, including task allocation, operational follow-up, knowledge sharing, and team support in production environments.
- Hands-on experience with Control-M administration, scheduling, monitoring, and troubleshooting.
- Solid knowledge of Linux and/or Windows Server environments.
- Experience with Shell/Bash scripting and operational automation.
- Good understanding of application servers such as Tomcat, Apache, and JBoss.
- Experience with managed file transfer solutions such as CFT, Connect:Direct, or Connect Express.
- Knowledge of cloud platforms, preferably AWS and/or Google Cloud Platform (GCP).
- Experience with monitoring and observability tools, ideally Dynatrace.
- Familiarity with ITSM platforms such as ServiceNow.
- Professional proficiency in English (Mandatory);
- Fluency in French is a plus.
Soft Skills:
- Strong leadership and mentoring capabilities.
- Excellent stakeholder management and communication skills.
- Ability to influence technical decisions and drive best practices.
- Analytical mindset with strong problem-solving abilities.
- Proactive, autonomous, and results-oriented approach.
- Strong organizational skills and attention to detail.
- Ability to work effectively in cross-functional and international environments.
- Continuous improvement mindset and commitment to delivering high-quality solutions.
- Workplace type: Hybrid (50% onsite, 50% remote).
- Location: Parque das Nações, Lisboa.
- Participation in an on-call rotation and occasional planned out-of-hours interventions.