- Manage and responsible for the Collection Operations of the company
- Liaise with Superior (Collection Head) as well as other top management
- Ensure that the company runs with legality and conformity to established regulations
- Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
- Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
- Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
- Manage customer support processes and manage them to enhance customer satisfaction
- Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
- Handle Area Jawa Timur, Bali dan Nusa Tenggara
- Hold Bachelor Degree (S1) from Reputable University
- Have great persistence and endurance to meet operation target,
- Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
- At least 3 years proven experience as Collection Operation Manager or equivalent position.
- At least 3 years proven excellent organizational and leadership ability
- Outstanding communication & people management skill.
- Sound knowledge of data analysis and performance/ operations metrics.
- Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
- Excellent ability to make decisions, take actions, and make things happen