Key Responsibilities Digitalization & Process Automation Digital Transformation: Drive the rollout of digital-first solutions, automation tools, and paperless workflows across retail branches to enhance customer experience and operational efficiency. Workflow Re-engineering: Evaluate existing branch workflow and identify opportunities to replace manual processes with smart digital channels and automated self-service tools. System Integration: Partner with IT and product teams to pilot, test, and implement new retail banking applications and digital platforms at the branch level. Project Management & Transformation Project Delivery: Lead and manage end-to-end strategic initiatives, transformation projects, and operational rollouts across the branch network within scope, time, and budget. Stakeholder Coordination: Act as the primary bridge between front-line branch staff, regional management, product owners, and technology teams to align project objectives and deliverables. Change Management: Design and execute comprehensive change management strategies, including training programs, user guides, and communication plans for branch staff during system or process upgrades. Reporting & Performance Tracking Metrics & Analytics: Establish key performance indicators (KPIs) to track the success and adoption of branch projects and operational improvements. Management Reporting: Prepare regular status reports, dashboards, and executive presentations highlighting project milestones, risks, and operational performance metrics. Requirements & Qualifications Education: Bachelor’s degree or above in Business Administration, Finance, Operations Management, Project Management, or a related discipline. Experience: Minimum of 3–5 years of working experience in retail / consumer banking, with hands-on experience in branch operations, or branch management. Proven track record in project management, business analysis, or operational transformation (PMP, PRINCE2, or Agile certifications are a strong plus). Language Proficiency: Fluent in English and Chinese (Mandarin), both written and verbal, with the ability to conduct presentations and write professional reports in English. Skills & Competencies: In-depth knowledge of consumer banking products, branch workflow systems, and regulatory compliance frameworks. Strong project management capabilities with proficiency in project management tools (e.g., MS Project, Jira, Confluence). Excellent stakeholder management, communication, and negotiation skills. Strong analytical and problem-solving mindset with a keen attention to detail. Location: PRC - Shanghai Job: Digital Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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