Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Lead the rapid recovery of high-priority incidents, minimizing business impact and ensuring timely restoration of banking services. Drive the Problem Management lifecycle, conducting thorough root-cause analysis (RCA) and implementing preventive measures to eliminate recurring issues. Oversee Event Management processes, optimizing monitoring systems and alert thresholds to proactively detect and resolve anomalies before they impact services. Collaborate closely with cross-functional technology teams, application owners, and business stakeholders to maintain service stability and reliability. Define, monitor, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics. Facilitate post-incident reviews and prepare comprehensive technical reports and action plans for senior leadership. Identify and implement opportunities for automation and continuous process improvement within the service delivery framework. Requirements Degree in Computer Science, Information Technology, or a related field. Proven experience in IT Service Management (ITSM), with a strong focus on Incident, Problem, and Event Management within a complex technology environment. Deep understanding of ITIL frameworks, with relevant ITIL certifications being highly advantageous. Hands-on experience with ITSM platforms (such as ServiceNow) and enterprise monitoring tools (such as Splunk, AppDynamics, or Geneos). Strong analytical, troubleshooting, and decision-making skills, with the ability to manage critical situations under pressure. Excellent communication and stakeholder management skills, with the ability to present complex technical information clearly to diverse audiences. Ability to work effectively in a fast-paced, collaborative, and 24/7 operational environment. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

AVP, Problem Management Specialist, SRE & Governance, Group Technology.

more at Dbs.

Assistant Relationship Manager - Mandarin Speaker

BRM

Assistant Officer, Personal Banker, Consumer Banking Group

similar roles.

Platform Engineer (SAP Functional)

Combat Systems Engineer (m/w/d) – Naval Systems

Construction Manager (F/H/X) - Infrastructure & External Works - Industry

Head of Combat Systems Engineering

Clinical Data DevOps Lead

Senior Cloud Platform Engineer