Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Responsibilities Deliver high-quality client service and support to SME Banking clients, addressing inquiries related to account management, transactions, and digital banking platforms. Collaborate with Relationship Managers and internal product partners to facilitate smooth client onboarding and lifecycle maintenance. Investigate and resolve client issues and complaints efficiently, ensuring adherence to service level agreements and regulatory standards. Identify process gaps and contribute to continuous improvement initiatives to enhance the overall client experience. Maintain accurate documentation and records of client interactions in the bank's customer relationship management systems. Requirements Bachelor’s degree in Business, Finance, or a related discipline. Proven experience in client services, customer relations, or banking operations, preferably within institutional or SME banking. Excellent verbal and written communication skills to interact effectively with diverse stakeholders. Strong problem-solving abilities with a customer-centric mindset. Ability to multi-task, prioritize effectively, and work under pressure in a dynamic environment. Proficiency in standard office software and adaptability to new banking technologies. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: Dehui 10F Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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