As a People Partner, Associate II within People & Culture (P&C), you will play a key role in advancing employee support and service delivery. This role suits passionate individuals focused on employing modern technology to transform P&C functions and employee experiences! Top 3 Skills You'll Use Every Day: Customer Service Excellence & Communication Process Execution & Case Management Field Digital & Continuous Improvement Approach (AI-Enabled) What You'll Do Deliver outstanding customer support when responding to P&C questions from employees, P&C business partners, and managers through various intake channels including email, chat, phone, and AI-powered service platforms. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable. Support your assigned region, working within the relevant shift pattern and hours to provide support to your collaborators accordingly. Apply a case tool to bring together all inquiries, customer information, case data, and updates. Communicate the resolution to the requestor or bring up more complex issues to the appropriate team. Process transactions by collecting required information from the employee, manager, or P&C or equivalent experience. Effectively communicate P&C policies and programs while explaining sophisticated subjects in a clear and user-friendly way. Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs). Update the conversation and resolution provided on the helpdesk tool. Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed. Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases. Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as the need arises by process. Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys. Use data and reporting insights to help optimize service delivery, employee experience, and digital support channels. Ensure the careful and appropriate use of AI tools while safeguarding sensitive and confidential employee information. What We're Looking For 2+ years of experience operating within a P&C Tier 1 customer care environment. Bachelor’s Degree in HR, IT, Business, or related field or equivalent work experience. Excellent verbal and written communications in English. Prior experience working in an HR contact center/shared service or operations environment supporting inquiries and transactions across multiple HR or P&C functions is preferred. A sincere enthusiasm for assisting an HR or People & Culture operations team. Enthusiasm for providing high-quality customer service, combined with adaptability and flexibility. Ability to multitask and work optimally and efficiently, delivering high-quality work in a fast-paced, changing work environment. Ability to appropriately handle employee information that is both confidential and sensitive. Works under general direction; must be able to work independently. Ability to apply knowledge guide materials in performing research and answering inquiries. Expertise working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools. Interest in researching and applying new technologies including AI, automation, and chatbots to improve the support provided to the workforce and operational efficiency. Excellent judgment to validate information, identify when a blocking issue arises, and ensure AI-supported outputs meet policy, quality, and compliance standards. Experience giving to knowledge management, chatbot content, service improvement, or process optimization is a plus. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to [email protected]. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

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