Are you a seasoned HR professional seeking a challenging and rewarding role? Sutherland is actively searching for a dynamic and experienced individual to join our team as a Manager - Business HR.
As the Manager - Business HR, you will play a pivotal role in the strategic alignment of HR initiatives with organizational goals. Your responsibilities will encompass the effective administration of day-to-day HR operations, ensuring seamless delivery of HR services. We are looking for an individual who can act as a true business partner, understanding the unique needs of our program and driving HR strategies that contribute to our overall success.
- Lead HR projects addressing business needs, including talent retention initiatives.
- Develop and implement strategies to enhance employee engagement and workplace culture.
- Manage training programs and career development initiatives for employees.
- Oversee reward strategies and contribute to creating a positive work environment.
- Analyze HR data and create reports to support business KPIs.
- Ensure compliance with workplace regulations and handle complex HR situations.
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
- 3–5 years of solid HR experience in a BPO or fast-paced operations environment.
- Hands-on exposure to employee relations, performance management support, policy administration, and engagement.
- Experienced in handling coaching documentation, attendance issues, and employee case tracking.
- Able to partner with operations leaders on people-related actions and initiatives.
- Strong communication, interpersonal, and conflict-resolution skills.
- Good grasp of Philippine labor laws and company policies.
- Discreet and professional when handling sensitive employee concerns.
- Capable of basic HR data tracking and reporting.
- Proficient in MS Office and HR tools.
- Approachable, organized, and calm under pressure.
- Experience supporting multiple business units or accounts.
- Involvement in engagement or retention programs.
- Willingness to work flexible hours based on operations' needs
Interested candidates must be willing to work onsite in Clark, Pampanga.