We are seeking a high-energy, bilingual Medical Front Desk Receptionist to support our client’s fast-paced Cardiology practice. The ideal candidate has prior hands-on experience in a high-volume outpatient setting, possesses non-negotiable expertise in eClinicalWorks (eCW), and is confident in executing real-time insurance verifications, managing busy phone lines, and maintaining seamless patient flow in a dynamic clinical environment.
Key Responsibilities:
Patient Reception & Intake: Greet incoming cardiology patients, execute check-in/check-out procedures, collect copays, and update demographics directly within eClinicalWorks.
Insurance Verification & Authorizations: Conduct real-time eligibility checks, verify primary/secondary insurance coverage, and confirm pre-authorizations for specialized cardiac testing and consultations.
High-Volume Call Management: Answer incoming multi-line phones, triage urgent patient needs, take accurate clinical messages, and route calls to medical assistants or providers.
Clinic Flow Coordination: Keep the lobby organized, manage patient wait times, and communicate scheduling shifts to clinical staff to keep the practice running on time.
Schedule & EMR Management: Book and reschedule patient appointments, manage telephone encounters, and handle incoming electronic communications within eCW.
Requirements
eClinicalWorks (eCW): Proven, hands-on experience navigating eCW for scheduling, telephone encounters, and patient demographic updates (strictly non-negotiable).
Bilingual Fluency: Fully bilingual in English and Spanish with clear, professional communication skills in both languages (strictly non-negotiable).
Insurance Verification: Prior experience verifying commercial, Medicare, and Advantage plans, reading copay/deductible breakdowns, and confirming coverage requirements.
Specialty Experience: Prior work in a cardiology clinic or fast-paced specialty practice is a strong plus.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 9 am to 5 pm EST.