We are looking to recruit a Verification Officer to work at our Cork NDLS Centre, the position is a fixed term specific purpose full-time hours contract. This Agent Network is part of the National Driver License Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).
ROLE OVERVIEW
- Job Title: Verification Officer
- Job Type: Fixed term specific purpose
- Location: Cork City NDLS Centre
- Hours: Full-time hours, Mon-Fri 9-5:30, Sat 9-2:30
- Salary: €14.30 p/h
Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
- Process driving license applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
- Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
- Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
- Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
- Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
- Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
- Comply with Mobile Phone Policy & Comply with Uniform Policy
- Flexibility to travel to cover in NDLS Centres other than your base location
- Commitment to working Saturdays as part of a fair roster rotation of same
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures
This is not a definitive list and other duties may be added on an Ad hoc basis
Leaving Certificate and/or FETAC 5 skills certificate or greater
The ideal candidate should possess the following attributes/skillsets:
- Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
- Strong customer service focus and experience
- Fluency in both written and oral English – excellent documentation skills required
- Use of a Car & a Full Clean Driving License an advantage
- Excellent communication skills vital for this role
- Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
- Ability to work under own initiative without regular supervision or as part of a team
- Initiative and excellent problem-solving skills in a fast-paced environment
- Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
- Excellent PC Proficiency and knowledge of MS Office applications
- Irish Speaker is an advantage
To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.
ADDITIONAL INFORMATION
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Pension scheme + Life Assurance
- 22 Days Annual Leave (increasing with service) plus bank holidays
- Length of Service Awards
- Health & Wellbeing initiatives
- Bike to work & Taxsavers
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.