Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. JOB SUMMARY: Role: GBS NAM MSP Specialists The Client-Facing MSP Specialist manages day-to-day contingent workforce operations for assigned clients and serves as a key point of contact for client stakeholders, hiring managers, suppliers, and internal teams. The role covers high-volume workforce activity, including blue-collar/industrial populations, with a strong focus on client service, VMS operations, issue resolution, and SLA delivery. Key Responsibilities: Manage the end-to-end contingent worker lifecycle (requisition, onboarding, extensions, offboarding) for high-volume industrial and blue-collar programs. Serve as the primary Managed Service Provider (MSP), guiding hiring managers, vendors, and candidates. Manage shared support inboxes to proactively resolve daily inquiries and operational escalations. Administer workforce activities, work order revisions, and candidate tracking utilizing SAP Fieldglass and VNDLY. Monitor program SLAs and fulfillment metrics, and present updates during operational reviews and MBRs/QBRs. Process weekly timesheets, expense approvals, tech reimbursements, and state-mandated payments. Enforce program compliance by tracking documentation and conducting internal audits to mitigate co-employment risks. Work Experience: Must have 3-7 years of exclusive MSP, VMS, and contingent workforce management experience. Prior client-facing MSP experience strongly preferred. Hands-on experience with SAP Fieldglass/VNDLY. Experience supporting high-volume contingent workforce programs, preferably including blue-collar/industrial. Experience working directly with clients, hiring managers, suppliers, and Talent Acquisition teams. Experience managing SLAs, escalations, reporting, and operational deliverables. Experience working with global stakeholders is a plus. Knowledge, Skills, and Abilities: Strong understanding of MSP/VMS operations and the contingent workforce lifecycle. Excellent client communication, stakeholder management, and problem-solving skills. Strong inbox management, organization, prioritization, and follow-up skills. Ability to manage multiple priorities and high-volume activity while maintaining accuracy. Good analytical and reporting skills, including Excel/Google Sheets. Ability to handle escalations professionally and drive issues to resolution. Ability to work as a team or with minimal supervision Strong ownership, attention to detail, and ability to work independently. Comfortable working in a fast-paced environment and across different time zones. Results oriented Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you. In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.

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