Requirements
At Ten, our goal is simple: to become the most trusted service business in the world.
We are the global leader in lifestyle management and concierge services, delivering exceptional experiences through a worldwide network of offices and more than 1,000 employees. Our service combines Ten's proprietary technology platform with the expertise of our highly skilled Lifestyle Managers, helping millions of members make the most of their time and access extraordinary experiences. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
As Travel Proposition & Strategy Manager, you will support the development, differentiation and performance of Ten’s overall Travel proposition, working across hotels, flights, car rental, transfers, rail, cruises, tours, experiences and other relevant travel products. The role is designed to complement our existing Travel and Partnership teams, bringing a strong strategic and analytical perspective to the wider proposition. You will use performance data, member behaviour, client needs, market trends and competitor insights to identify opportunities, define priorities and help shape how our Travel proposition evolves.
What You'll do
You will connect strategy with execution, working closely with Partnerships, Operations, Client Services, Marketing, Content, Product, Technology and Data to ensure our proposition is relevant, differentiated, commercially successful and clearly communicated.
Cross-Functional Collaboration: Work closely with global teams on projects, reporting, and program development to ensure alignment and successful implementation of travel strategies.
Revenue Growth: Drive travel commission revenues by optimizing partnerships and ensuring that travel propositions are aligned with market demand and member expectations.
Trend Hunting: Continuously monitor the travel and lifestyle market to identify and capitalize on emerging trends, ensuring our offerings are always ahead of the curve.
Process Improvement: Ensure that internal processes, as well as the journeys of travel partners, LMs (Lifestyle Managers), and members, are smooth, efficient, and deliver a premium experience.
Key Responsibilities :
- Proposition Strategy: Support the development and execution of the UK Travel proposition strategy, translating strategic priorities into clear initiatives, roadmaps and measurable outcomes.
- Product Portfolio: Assess the overall Travel portfolio, identify gaps and opportunities, and recommend improvements across products, benefits and services.
- Differentiation: Define and strengthen what makes Ten’s Travel proposition distinctive versus direct booking channels, OTAs, card travel programmes and competitors.
- Analytics & Performance: Analyse travel requests, bookings, conversion, revenue, commission, engagement and member behaviour to identify trends and translate data into clear recommendations.
- Commercial Growth: Identify opportunities to drive Travel demand, conversion, member value, commission and supplier revenue while balancing commercial and operational considerations.
- Market Intelligence: Monitor UK and global travel trends, competitor activity, loyalty developments and changing member expectations to identify emerging proposition opportunities.
- Client Proposition: Work with Client Services to understand client and member needs and help develop differentiated Travel propositions, strategic recommendations and compelling client-facing stories.
- Cross-functional Collaboration: Work closely with existing Travel Partnership Managers and wider teams to translate proposition needs into product, partnership, content, marketing and operational requirements.
- Continuous Improvement: Review proposition performance and member journeys, identify opportunities to improve processes and establish clear KPIs to measure the impact of new initiatives.
What We're Looking For
- 4+ years' relevant experience in travel proposition, product management, strategy, commercial analysis, loyalty, consulting or a related field.
- Strong understanding of the travel industry and ideally experience across multiple Travel product categories.
- Highly analytical, with the ability to interpret commercial, customer and operational data and turn insights into practical actions.
- Strategic and commercially minded, with experience developing business cases, propositions or product strategies.
- Strong understanding of customer/member experience and proposition differentiation.
- Excellent communication, presentation and stakeholder-management skills.
- Strong Excel and PowerPoint skills; experience with Power BI or similar analytical tools would be advantageous.
- Collaborative and comfortable working across teams, markets and functions.
- Experience within premium/luxury travel, loyalty, financial services or concierge would be advantageous.
Welcome to Ten – Join us and experience a workplace where you can truly thrive!
Benefits
Guidelines for Hybrid/Home Office:
- This role requires candidates to commute to the office at least 2-3 days per week. Please note this is a non-negotiable requirement.
- A secure home office at your confirmed address, free from background noise or other distractions when working remotely
- Internet service must meet minimum requirements and minimum speed check must be completed
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
- One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company