- Provide Level 2 support for MES-related incidents and service requests.
- Support end-users working in manufacturing and laboratory environments.
- Execute MES configuration changes following approved procedures.
- Troubleshoot application issues impacting production activities.
- Support batch execution, electronic records, and manufacturing workflows.
- Participate in testing activities for system updates and enhancements.
- Ensure compliance with GMP, GxP, and Data Integrity requirements.
- Follow change management, incident management, and deviation processes.
- Contribute to documentation, SOPs, and knowledge articles.
- Collaborate with Manufacturing, Quality, Validation, and IT teams to ensure system reliability.
- 3 to 5 years of experience in MES, Manufacturing IT, or Application Support.
- Experience in Pharmaceutical, Biotechnology, Life Sciences, or Laboratory environments.
- Good understanding of manufacturing and laboratory processes.
- Ability to perform MES configuration and support activities.
- Understanding of GMP/GxP environments.
- Experience with incident, problem, and change management.
- Basic SQL and troubleshooting skills.
- Strong communication and stakeholder management skills.
Nice to Have:
- Experience with Werum PAS-X, Siemens Opcenter, Emerson Syncade, or equivalent MES platforms.
- Knowledge of ALCOA+ and Data Integrity principles.
- Exposure to Computer System Validation (CSV).
- Experience supporting regulated production environments.
All our positions are open to both women and men and are, of course, open to people with disabilities.