All candidates from LATAM are welcome to apply!!!
- Employment Type: Full-Time Contractor
- Workplace: Remote
- Compensation: USD $1,000 - $1,300 / month
- Schedule: Monday through Friday for either 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM Pacific Time.
About the Role
As a Bilingual Dental Virtual Assistant, you’ll take ownership of high-volume patient outreach, insurance verification, appointment scheduling, and follow-up across both dental offices. Outbound calling is the core of this position, so you should genuinely enjoy speaking with patients and be comfortable spending much of your workday on the phone.
Your immediate priorities will include verifying insurance, scheduling six-month recall appointments, following up with patients, and completing postoperative care calls. As you build trust and demonstrate strong performance, you’ll have the opportunity to take on marketing lead follow-up and potentially grow into treatment coordination or broader dental administrative responsibilities.
Responsibilities
- Own a consistent outbound calling workflow for patient recalls, appointment confirmations, postoperative follow-ups, and other priority outreach.
- Verify dental insurance eligibility and coverage before appointments by contacting insurance providers and patients as needed.
- Follow up with patients to collect missing or incomplete insurance information and keep records accurate and up to date.
- Re-engage patients who are due or overdue for six-month checkups and cleanings and help convert outreach into scheduled appointments.
- Confirm upcoming appointments and coordinate accurate scheduling across both dental office locations.
- Complete postoperative care calls, document patient feedback, and escalate clinical concerns to the appropriate dental team.
- Maintain clear, accurate call notes, insurance verification results, appointment updates, and follow-up records in the practice’s systems.
- Track outbound call activity, talk time, completed follow-ups, and other performance expectations consistently.
- Coordinate closely with office managers and administrative staff to keep patient communication organized across both practices.
- After training, follow up with prospective patients generated through Meta/Facebook campaigns, answer general questions, and help convert interested leads into attended appointments
Requirements
Must-Have:
- Fluent spoken English and Spanish with the ability to communicate clearly, professionally, and empathetically with patients.
- Experience in a dental, medical, patient coordination, reception, virtual assistant, or healthcare administrative environment.
- Confidence performing high-volume outbound calling throughout the workday.
- Experience scheduling patient appointments and maintaining accurate follow-up records.
- Strong attention to detail when documenting patient conversations, insurance information, and scheduling updates.
- Ability to handle confidential patient information appropriately and follow HIPAA requirements.
- Hands-on experience with dental insurance verification, eligibility checks, and benefit confirmation.
- Experience with outbound lead follow-up, appointment setting, or supporting a U.S.-based dental or medical practice remotely.
Nice to Have:
- Familiarity with dental practice management software.
- Experience using RingCentral or another web-based VoIP phone system..