About the Role
Our client in the US is looking for an experienced Inside Sales Representative to take ownership of following up on open repair estimates and converting quotes into booked jobs. You will proactively contact US homeowners, address questions and objections, and ensure every outstanding estimate receives consistent follow-up. The goal is to increase conversion rates and ensure no sales opportunities are missed.
Responsibilities
- Follow up on all open repair estimates and outstanding quotes.
- Proactively contact homeowners to convert estimates into approved repairs and booked jobs.
- Handle customer questions and objections confidently and professionally.
- Maintain consistent and timely follow-up with every customer.
- Track all follow-up activity, customer interactions and outcomes in ServiceTitan.
- Monitor conversion rates and booking performance.
Requirements
- Minimum 2 years' experience in inside sales or outbound sales to US consumers.
- Experience in HVAC, home services, solar or trades is preferred.
- ServiceTitan experience is strongly preferred; Housecall Pro or Jobber experience will also be considered and flagged.
- Proven track record of achieving conversion or booking targets.
- Warm, persistent telephone manner and confident spoken English.
- Consistent employment history.
- Ability to work US hours.