We are seeking a talented CAFM Specialist / CAFM Technical Support Specialist to join one of our Clients from Government Sector of UAE. The ideal candidate will have hands-on experience in dedicated support resources, to operate and provide technical support for its existing CAFM system. This is an excellent opportunity to contribute to large-scale digital transformation initiatives within a dynamic government environment.
Contract Period: 9 - 12 Months
Requirements
The main responsibilities will include:
- CAFM system administration and configuration.
- Asset management and preventive planned maintenance management.
- Work order workflow setup, monitoring, and administration.
- Help desk support and service request management.
- Preparation of KPI and SLA performance reports.
- User support, troubleshooting, and resolution of technical issues.
- Coordination with the current CAFM system provider, Rosmiman.
- Supporting system users and ensuring smooth daily operation of the platform.
- Monitoring data quality, system performance, and operational compliance.
- Preparing periodic reports and maintaining accurate system records.
The preferred candidates should have: - Proven 5 years of experience working with CAFM or facilities management systems.
- Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs.
- Experience in CAFM system administration and user support.
- Good technical troubleshooting and reporting skills.
- Strong communication and stakeholder coordination abilities.
- Experience with Rosmiman CAFM would be a strong advantage.
- Good English communication skills; Arabic would be an advantage.
- Availability to join within a short period.