As an IT Operations professional you will:
- Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
- Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.
- Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
- Assist Product and Sales when needed.
- Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
- Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
- Monitor ticket queues to ensure SLA compliance and escalate when necessary.
- Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
- Deliver remote desktop support to both client and internal users.
- Proactively identify emerging issues and act quickly to mitigate impact.
- Notify management of trending technical problems and contribute ideas for process improvements..
- Build effective cross-functional relationships to support escalation paths and end-user success.
- Uphold a positive, professional atmosphere with both customers and colleagues.
Requirements
- C1 level English or equivalent proficiency.
- Experience in software deployment and installation.
- Expertise in version control systems (e.g., Git, SVN).
- Experience with cloud platforms (e.g., AWS, Azure, GCP).
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.
- Experience in SaaS and start-up environments is strongly preferred.
- Attention to detail and organizational skills.
- Preferred experience in scripting languages such as Bash, Python or PowerShell.
Benefits
- Salary Range: $3500-$4500 USD/month
- Full time contractor role
- 1 day in office in Palermo, Buenos Aires
- Unlimited PTO + holidays
- $1500 USD Tech budget
***Only CV's submitted in English will be accepted