It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
We are looking for Customer Service & Sales Chat Representative role in Morrow, GA (Onsite). A customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.
Key Responsibilities
- Provide customer support through chat channels
- Address and resolve billing-related concerns and inquiries
- Promote and sell products, services, and package upgrades based on customer needs
- Maintain high levels of customer satisfaction and loyalty
- Meet quality, productivity, and sales performance goals
- Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism
- Deliver exceptional service while balancing customer experience and sales objectives
Qualifications
Education
- High school diploma or GED required
Required Skills
Communication & Customer Service
- Strong written and verbal communication skills.
- Customer-focused mindset.
- Excellent active listening and probing skills.
- Ability to build rapport and demonstrate empathy through chat interactions.
- Ability to follow established processes and scripts while maintaining a natural communication style.
Sales & Performance
- Strong sales aptitude
- Goal-oriented with the ability to meet productivity, quality, and sales metrics
- Results-driven and motivated to achieve performance targets
Problem Solving & Adaptability
- Strong analytical and problem-solving skills
- Ability to identify customer needs and provide appropriate solutions.
- Adaptable to changing processes, systems, and business requirements
- Open to coaching and continuous improvement
Professional Attributes
- High level of integrity and accountability
- Strong sense of ownership and responsibility
- Ability to work effectively under pressure
- Strong time management and multitasking skills.
- Detail-oriented with excellent organizational skills.
- Resilient and capable of handling challenging customer situations professionally.
All your information will be kept confidential according to EEO guidelines.