Customer Service Representative (Remote)
Role Overview
You will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action.
This is a high-responsibility, customer-facing role where accuracy, empathy, reliability, and technical proficiency are critical.
Key Responsibilities
• Answer inbound emergency service calls in a fast-paced, high-volume support environment
• Communicate calmly and professionally with distressed customers
• Collect and record key details (contact info, location, damage type, severity, etc.)
• Accurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow
• Warm transfer calls to the appropriate department with complete context
• Follow scripts, workflows, and call handling procedures
• Navigate multiple software systems simultaneously while staying engaged on live calls
Requirements
• Excellent spoken and written English (clear, neutral accent preferred)
• Strong customer service and communication skills
• Ability to stay calm and professional under pressure
• High attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows
• Reliable attendance and consistent work history
• Comfortable using VoIP systems and multiple tools simultaneously
• Strong with technology, including:
• Comfortable with Microsoft 365, especially Teams and Outlook
• Able to handle multiple systems at once without losing accuracy or pace
• Familiarity with CRMs and structured data entry workflows
• Comfortable working in (or quickly learning) PSA / Proven Jobs (CRM), Trello, and Aircall / RingCentral-style phone systems
• Fast learner on new systems, requiring minimal re-training
• Friendly and professional phone manner — however, technical and data-entry skills are weighted higher than a classic "customer service" background
• Able to work 8:00 AM – 5:00 PM, Monday–Friday to support call volume and coverage
Preferred Experience
• Call center, customer support, dispatch, or intake experience
• Experience in urgent service industries (restoration, HVAC, plumbing, etc.)
• Familiarity with CRM systems and U.S. customer support
Work Environment
• Remote position
• Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday
• Fast-paced, high-volume call handling environment
Personality Fit
• Calm, empathetic, and service-oriented
• Professional and coachable
• Strong sense of responsibility and reliability
• Tech-savvy and comfortable adapting quickly to new tools/systems
Anywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status
Join Anywhere Talent and play a pivotal role in empowering businesses with your expertise. Let’s create partnerships that drive success together! Apply now and embark on a rewarding journey with us!