BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity: This is an exciting opportunity to join the AIA Claims Team. We have multiple opportunities for Retail Case Managers in IP and TPD, based in Sydney or Melbourne. Join an award-winning team, that values experience and will help you build on the career momentum you’ve already worked so hard to achieve. We want you to feel part of something bigger, empowered to do the right thing and make a difference in every interaction. To do this successfully you will: Managing a portfolio of claims holistically to achieve sustainable, timely outcomes. Investigating and resolving disputes. Managing your priorities to achieve SLAs Preparing all customer communication, including complex information and adverse decision advice. Successful applications will demonstrate: Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance Maintaining quality stakeholder management/relationships Customer First Approach Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Career progression offered through internal pathway program On the job training and induction program Free membership to AIA Vitality health and wellbeing program Four additional recharge days per year in addition to annual leave Competitive salary + Bonus potential + Staff discounts Hybrid work – WFH 2 days per week Discounted parking available + public transport + amenities close by At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year. AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day, apply via the link. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA

Retail Claims Opportunities at AIA.

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