The Billing Analyst position supports the Customer Billing Disputes Department. Duties include reviewing customer telecommunication bills, calculating and confirming correct invoice charges and ensuring any billing issues are current and resolved. This position also researches billing disputes for customers.
RESPONSIBILITIES INCLUDE:
- Analyzing bills, determining any applicable credits, proposing credits for approval and posting credits once approved.
- Reviewing bills with customers, researching disputes utilizing heavy communication with many internal departments as well as customers and agents.
- Multitasking in a high volume and fast paced environment.
- Ability to work within different databases with complete accuracy
- Telecom experience a BIG plus or multi-level pricing structure experience also a plus
- Candidate must possess the ability to work independently with minimal direction
- Strong math skills are required
- Proficient in Excel, Word and Outlook
- Excellent verbal and written communication skills
- EXTREMELY Detail oriented
- Superior Customer Service Skills
All your information will be kept confidential according to EEO guidelines.